Privacy Policy

1. INTRODUCTION

Techsnap Agentic AI Private Limited, referred to as "Techsnap," "we," "us," or "our," is committed to protecting the privacy and personal information of all users, including students, parents, educators, universities, partners, and visitors to our platform and mobile application. This Privacy Policy explains in detail how we collect, use, store, share, secure, and process personal data when you use our services through our website at techsnap.in, our Progressive Web App (PWA), our Android application available on the Google Play Store, or any related services. It also describes your rights and choices regarding your information. By using Techsnap services, installing our application, creating an account, or accessing our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you should stop using our services and uninstall the application.

2. OUR ROLE AS AN EDUCATION TECHNOLOGY PLATFORM

Techsnap provides an AI-guided education technology platform that works closely with universities, colleges, educational institutions, departments, and training partners across India. Through these partnerships we support learning, skill assessments, testing, certifications, academic analytics, mentoring, placement preparation, and related services for students primarily at Tier 2 and Tier 3 institutions. In some cases, we receive student data directly from educational institutions under lawful agreements. In other cases, students create accounts individually on our platform. In every situation, we handle student data responsibly, securely, and strictly for educational purposes only. We do not sell personal data. We do not use personal data for advertising profiling. We do not share student records with unrelated third parties.

3. INFORMATION WE COLLECT

We collect information in three primary ways: 3.1 Information You Provide Directly When you register and use Techsnap, you may provide us with:

• Full name, email address, and mobile number
• Profile photograph (uploaded voluntarily or captured via camera)
• Educational institution name, course, branch, and year of study
• Skills, interests, and career goals entered on your profile
• Assessment responses, test submissions, and coding solutions
• Communications you send to our support team

3.2 Information Collected Automatically When you use our platform, we automatically collect:

• Device identifiers (Android ID, device model, OS version)
• IP address and network type
• Browser or app version
• Session timestamps and feature usage patterns
• Crash logs and diagnostic data
• Firebase Cloud Messaging (FCM) device push token for notifications

3.3 Information From Institutions When universities or institutions partner with Techsnap, they may share student enrollment data, department information, and academic identifiers with us under formal agreements or Memoranda of Understanding. Such data is used solely for delivering the services requested by the institution.

4. DEVICE PERMISSIONS - CAMERA, LOCATION, AND NOTIFICATIONS

This section specifically discloses how our Android application uses device permissions. We request only the permissions necessary to deliver our services, and we never use permissions for purposes beyond those stated below.

4.1 Camera Permission Android permission: android.permission.CAMERA Why we request it: We request access to your device camera for the following purposes only:

• To allow you to capture or upload a profile photograph
• To scan or photograph documents or certificates for verification purposes during assessments or placement workflows (where applicable)
• To support identity verification or proctoring features during online assessments (where applicable and disclosed at the time of the assessment)

How we use it:

• Camera access is activated only when you explicitly initiate a camera-related action within the app. We do not access the camera passively, silently, or in the background.
• We do not record continuous video or audio through the camera without your explicit knowledge and consent.
• Images or video captured through the camera during proctoring sessions may be stored temporarily to ensure assessment integrity and are deleted within 30 days of the assessment conclusion unless a longer retention period is required for dispute resolution.
• Profile photographs you upload are stored on our servers and displayed on your Techsnap profile.
• Camera captures are not shared with advertisers, data brokers, or unrelated third parties. They may be shared with your affiliated institution under confidentiality agreements solely for assessment integrity purposes.

Your control: You may revoke camera permission at any time by going to your Android device Settings > Apps > Techsnap > Permissions > Camera. Revoking camera access will disable camera-related features but will not affect other functionality of the application.

4.2 Location Permission Android permissions: android.permission.ACCESS_COARSE_LOCATION (approximate location) Why we request it: We collect approximate device location for the following purposes:

• To identify your nearest affiliated educational institution and personalise your learning experience accordingly
• To enable location-based attendance or check-in features where offered by your institution
• To detect the general region for content personalisation, language preferences, and locally relevant placement opportunities

How we use it:

• We collect approximate location only (city or district level via network/Wi-Fi signals), not precise GPS coordinates, unless a specific feature such as attendance explicitly requires and requests precise location, in which case you will be separately informed.
• Location is collected only while the app is actively in use in the foreground. We do not collect location data in the background when the app is not in use.
• Location data is not used for advertising targeting, is not sold, and is not shared with third parties other than our hosting infrastructure under confidentiality obligations.
• Location data derived from IP address (for general region detection) is handled separately from device GPS or network location and is used solely for service delivery.
• Approximate location data is retained for the duration of your active session and is not stored long-term unless tied to an attendance record or a specific feature that requires it.

Your control: You may revoke location permission at any time by going to your Android device Settings > Apps > Techsnap > Permissions > Location. Revoking location access will disable location-dependent features such as institution detection and attendance, but will not affect other functionality.

4.3 Notification Permission Android permission: android.permission.POST_NOTIFICATIONS (required on Android 13 and above) Why we request it: With your permission, we send push notifications for:

• Assessment reminders and upcoming test alerts
• Skill milestone achievements and progress updates
• Placement and recruitment opportunity alerts relevant to your profile
• Account security events such as login alerts or password changes
• Platform announcements and policy updates
• Academic deadlines and institution-specific communications

How we use it:

• Notifications are delivered via Firebase Cloud Messaging (FCM), a service provided by Google LLC. To deliver notifications, your device is assigned a unique FCM push token, which is a device-level identifier.
• This FCM token is used solely for the purpose of delivering notifications to your device. It is not shared with advertising networks, data brokers, or third parties for marketing purposes.
• The FCM token is stored on our servers and associated with your account. It is deleted when you delete your account or uninstall the application.
• We do not send promotional or marketing notifications without your separate consent. You may opt out of marketing notifications at any time through the app settings.
• Transactional and security notifications (such as OTPs, login alerts, and assessment start reminders) cannot be turned off because they are essential to service security and delivery.

Your control: You may revoke notification permission at any time by going to your Android device Settings > Apps > Techsnap > Notifications, or from within the app under Settings > Notification Preferences. Revoking notification access means you will not receive push alerts, but the app will continue to function normally.

5. INFORMATION COLLECTED FROM UNIVERSITIES AND INSTITUTIONS

When universities or institutions partner with Techsnap, they may provide us with student data including names, enrollment numbers, email addresses, course and branch details, and academic performance indicators. This data is shared under formal Data Processing Agreements or Memoranda of Understanding. Such institutionally provided data is used exclusively for:

• Delivering assessment, analytics, and certification services to the institution
• Generating skill dashboards and reports for faculty and placement officers
• Enabling placement readiness tracking for students affiliated with the institution

We do not use institutionally provided student data for any purpose outside the scope of the institution's agreement with us. Students whose data is provided by an institution may contact us at grievance@techsnap.in to understand what data is held and to exercise their rights.

6. HOW WE USE PERSONAL INFORMATION

We use personal data to:

• Create and authenticate user accounts
• Deliver personalised learning roadmaps and skill assessments
• Track student skill development and generate progress reports
• Issue certificates and verified skill profiles
• Provide placement preparation and recruiter-facing verified profiles
• Send notifications and communications as described in Section 4.3
• Ensure platform security, prevent fraud, and detect abuse
• Conduct internal analytics to improve product quality
• Comply with legal and regulatory obligations
• Respond to support queries and grievances

We process personal data only for purposes that are lawful, necessary, proportionate, and disclosed in this policy.

7. GOOGLE PLAY DATA SAFETY DISCLOSURE

This section is specifically provided to support transparency with users of our Android application in alignment with Google Play's Data Safety requirements. Data collected and its purpose:

Data sharing:

• We do not share personal data with third parties for advertising.
• We do not sell personal data.
• Data may be shared with affiliated institutions as described in Section 5.
• Data may be shared with infrastructure providers (hosting, email, analytics) under confidentiality agreements.

Security: All data is encrypted in transit using TLS and encrypted at rest. Access is restricted by role-based authentication controls. User control: Users can request data deletion at any time. See Section 16 for the account deletion process.

8. CONSENT-FIRST APPROACH

Techsnap processes personal information only when you have provided consent or when another lawful ground under applicable law exists, such as legitimate interest, legal obligation, or contractual necessity. You have the right to withdraw consent at any time. Withdrawal of consent may limit access to certain features but does not affect the lawfulness of processing carried out prior to withdrawal. We do not use deceptive consent mechanisms, dark patterns, or pre-ticked consent boxes. We do not bundle consent for unnecessary data collection with consent for core service delivery.

9. STUDENT AND MINOR PRIVACY

Techsnap may be used by students who are minors, particularly students who are 16 years of age or older enrolled in Indian colleges and universities. When required by applicable law, parental or institutional authorisation is obtained before processing personal information of minors. We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected data from a child under 13 without consent, we will delete that data promptly. We do not commercially profile minors. We do not use data belonging to minors for advertising. Proctoring features involving camera use during assessments, where used for minor students, are conducted under institutional authorisation and disclosed to students prior to the assessment.

10. TRACKING TECHNOLOGIES AND COOKIES

Techsnap uses cookies, session tokens, local storage, and similar technologies to operate and improve our platform. These technologies support:

• Secure login and session management
• Exam and assessment continuity
• Saved user preferences
• Fraud detection and abuse prevention
• Offline functionality via Progressive Web App (PWA) caching
• Internal platform analytics

We do not use tracking technologies to sell data, build advertising profiles, track users across unrelated websites, or monitor users secretly. Third-party analytics tools we use operate under data processing agreements and do not use your data for their own independent purposes.

11. INFORMATION AUTOMATICALLY COLLECTED

When you use our services, we automatically collect data including device model, operating system version, browser or app version, IP address, approximate location derived from IP, access timestamps, feature interaction logs, crash reports, and performance diagnostics. This information is used to maintain platform security, detect fraud, debug issues, optimise performance, and understand how users interact with our features. It is not used to build advertising profiles. IP-derived location is used only for general region detection and service personalisation. It is distinct from device GPS or network location collected via the location permission described in Section 4.2.

12. SHARING OF INFORMATION

We may share information only in the following limited circumstances:

• With your affiliated institution: Academic performance, skill assessments, and progress data may be shared with your university or college under their agreement with Techsnap.
• With service providers: We use third-party infrastructure providers for hosting, email delivery, push notifications, and analytics. These providers operate under contractual confidentiality obligations and are not permitted to use your data for their own purposes.
• With legal authorities: We may disclose information when required by law, court order, or governmental authority, or to protect the rights and safety of our users.
• With professional advisors: Auditors, legal counsel, or compliance consultants may access data under strict confidentiality as necessary.
• In a business transfer: If Techsnap is acquired or merged, user data may be transferred as part of that transaction. We will notify users in advance where legally required.

We do not sell personal data. We do not share data with advertising networks, data brokers, or unrelated commercial third parties.

13. PAYMENT AND SUBSCRIPTION DATA

Techsnap offers subscription plans for students and institutional clients. Payment transactions are processed by Razorpay Software Private Limited, a licensed payment aggregator regulated under applicable Indian law. We do not store full payment card numbers, CVV codes, or banking credentials on our servers. Razorpay processes and stores payment credentials under its own privacy policy and PCI-DSS compliance framework. We retain transaction records including subscription plan, payment amount, transaction ID, and timestamp for the purposes of billing, reconciliation, legal compliance, and tax obligations. These records are retained for a minimum of 7 years as required under Indian tax law. Subscription upgrades, downgrades, and cancellations are managed within the app and processed through Razorpay. Refund policies are governed by our Terms of Service.

14. DATA TRANSFERS AND STORAGE

Personal information may be stored and processed in India or in other countries where our cloud infrastructure and service providers operate. In all cases, we apply reasonable contractual and technical protections to safeguard your data during international transfers, consistent with applicable data protection law. Our primary data infrastructure is located in India. Where data is processed outside India, we ensure appropriate safeguards are in place including standard contractual clauses or equivalent protections.

15. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services to you or your institution
• Satisfy legal, regulatory, and tax obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

When information is no longer required for these purposes, it is securely deleted or irreversibly anonymised. Specific retention periods:

• Account data: Retained for the duration of your active account plus 2 years after closure, unless a longer period is required by law
• Assessment records and certificates: Retained for up to 5 years to support verification requests
• Payment and transaction records: Retained for a minimum of 7 years per Indian tax regulations
• Camera captures from proctoring: Retained for up to 30 days after the relevant assessment, unless required for dispute resolution
• FCM push tokens: Deleted upon account deletion or app uninstallation
• Support communications: Retained for 2 years

16. YOUR RIGHTS AND ACCOUNT DELETION

Depending on applicable law, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to deletion: Request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing: Request that we limit how we use your data in certain circumstances
• Right to withdraw consent: Withdraw consent at any time for consent-based processing
• Right to grievance redressal: Raise a complaint with our Grievance Officer

Account Deletion - In-App Process: In compliance with Google Play's requirements, users who have created an account on Techsnap can delete their account and associated personal data directly from within the application by following these steps:

1. Open the Techsnap app and log in

2. Navigate to Settings (accessible from your profile menu)

3. Tap Account

4. Tap Delete Account

5. Confirm your identity via OTP verification

6. Confirm deletion

Upon confirmed deletion, your account and associated personal data will be permanently and irreversibly deleted within 30 days, except for data we are legally required to retain (such as transaction records and certificate issuance logs). You will receive a confirmation email once deletion is complete. You may also request account deletion by emailing support@techsnap.in from your registered email address with the subject line "Account Deletion Request." We will process verified requests within 30 days. Note: If your data was provided to us by an institution, deletion requests must also be coordinated with your institution, as they may have separate data retention obligations.

17. DATA SECURITY

Techsnap uses administrative, technical, and organisational security measures to protect your personal data, including:

• Encryption of all data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest
• Role-based access controls limiting data access to authorised personnel only
• Multi-factor authentication for internal systems
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring
• Incident response procedures compliant with CERT-In guidelines

No method of electronic transmission or storage is completely immune from security risks. However, we take all reasonable and commercially practicable steps to protect your information. In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by applicable law.

18. COMMUNICATIONS AND MARKETING

We may send you the following types of communications:

• Transactional communications: Account registration confirmations, OTPs, assessment results, subscription receipts, and security alerts. These cannot be opted out of as they are essential to service delivery.
• Academic and service communications: Reminders about assessments, skill milestones, placement opportunities, and platform updates. These are part of the core service and are sent based on your activity.
• Promotional communications: Announcements about new features, offers, or events. These require your separate consent and may be opted out of at any time via the unsubscribe link in the email or through app notification settings.

We do not send unsolicited commercial communications to users who have not consented. We do not share your contact details with third-party marketers.

19. COMPLIANCE WITH LAWS AND REGULATIONS

Techsnap adheres to applicable privacy and data protection laws including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• UGC and AICTE advisories regarding student data in EdTech platforms
• CERT-In cybersecurity guidelines and incident reporting obligations
• Google Play Developer Program Policies including Data Safety requirements

Where applicable, we also follow international best practices inspired by the General Data Protection Regulation (GDPR), the Children's Online Privacy Protection Act (COPPA), and FERPA-style educational confidentiality principles. Techsnap may act as a Data Fiduciary when collecting data directly from users and as a Data Processor when handling data on behalf of institutions. In both roles, we operate according to the principles of lawful purpose, necessity, transparency, data minimisation, and accuracy.

20. INTERNATIONAL USERS

Techsnap is primarily designed for users in India. If you access our services from outside India, your personal data may be transferred to and processed in India or other jurisdictions where our service providers operate. By using our services from outside India, you consent to such transfer, subject to the protective measures described in this policy. We ensure that cross-border data transfers are conducted in accordance with applicable law.

21. CHANGES TO THIS PRIVACY POLICY

Techsnap may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data practices. When we make material changes, we will notify you via:

• A prominent notice within the application
• An email notification to your registered email address (for significant changes)
• An updated "Last Updated" date at the top of this policy

Updated versions of this policy replace all prior versions. Your continued use of Techsnap services after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

22. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

For questions, concerns, requests to exercise your rights, withdrawal of consent, or complaints regarding our privacy practices, please contact: Techsnap Agentic AI Private Limited General Support: support@techsnap.in Grievance Officer: grievance@techsnap.in Website: https://techsnap.in We will acknowledge your request within 72 hours and make reasonable efforts to resolve concerns promptly in accordance with applicable law. If you are unsatisfied with our response, you may escalate your complaint to the relevant data protection authority under the DPDP Act, 2023.

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